Customer : Leading Asian Telecommunications Company​​

INDUSTRY

Telecom

SIZE

3,500+ ​ Employees

REGION

APAC ​ (Sri Lanka)​

PRODUCTS AND SERVICES

Azure OpenAI Service – Chatbot for competitive analysis​

PRODUCTS AND SERVICES

Azure OpenAI Service – Chatbot for competitive analysis​

Use Case

A leading Asian telecommunications company wants to implement a chatbot where customer can compare their mobile services plan with other telecom provider in market and provide benefits for their plan.

Solution

  • Develop an OpenAI-powered chatbot capable of understanding user queries related to the national tariff plans and other competitors in the market.
  • Perform automated analysis of tariff plans from various telecom companies.​
  • Provide users with accurate and relevant information on pricing, features, and benefits of different tariff plans.​​​
  • Generate recommendations based on user preferences and requirements.​
  • Demonstrate the feasibility and potential benefits of using AI-powered chatbots for competitive analysis in the regional telecom market​.​

Results

  • Empowered Customers​
  • Enhanced Customer Satisfaction​​
  • Increased Conversion and Retention​
  • Market Insights​​​
  • Competitive Advantage​