PRODUCTS AND SERVICES
Azure OpenAI Service – Speech to Text
Use Case
A large outsourcing and consulting firm was looking for an AI solution for their contact center operations using cognitive services and other technologies. They wanted to streamline and analyze agent–customer conversation and provide solutions based on the outcome of the conversation.
Solution
- Integrate speech to text API for converting voice conversations to text.
- Azure Open AI to process transcriptions and generate call summaries.
- Train the Azure Open AI model on domain-specific data to improve accuracy and relevance.
- Gain insights into customer needs, preferences, and pain points to enhance service offerings.
- Enhance overall customer satisfaction, agent productivity, and operational effectiveness.
Results
- Improved Customer Experience
- Enhanced Agent Performance
- Operational Efficiency
- Proactive Issue Resolution
- Data-Driven Decision Making